Well, Mr. Krabs, Do You Want to Know What I Think???

Are P&% B#$% seriously sending sending sending me surveys after what happened???


So, like, I get it. We’re living in a digital age, hyper socially connected.  An age of using social to keep a finger on the pulse of feedback for our businesses.  This is sometimes good for us. Sometimes not so much…  For a certain local franchise repair shop, this may get interesting…


Let’s go back like 3 weeks… I had a slow leak in my tire. I had a busy day, so my husband says be right back. I ask where he’s going. He says he’s taking my car to a local well known franchise to get my tire fixed.  The second he left, I had a bad feeling. Like, a don’t let him go there kinda thing. I so have to learn to heed those warnings…


About an hour later, he calls me and I’m expecting him to tell me that I need a new tire instead of just a plug. Not exactly the way the phone call went…
“Hey.”

“You need to get here.”

“Whyyyy????”

“They f#$&Ed your truck up…”

“what…..”

“They f….”

CLICK!!!!!


I grab the keys to his car, call police, my cell phone rings. It’s him telling me I should call PD, told him they’re right behind me. I pull up, my truck is on a lift. I see left side, NOTHING.  He’s standing on the right, I said ok, where is it?  I walk to the right side, and see it…

First the cab, upper door…



then lower door…




then running board…
and this is what he drove it into… 1500+ lbs of cast iron…

Apparently, the kid that went to drive my truck into the bay misjudged not only the doorway, but a cast iron, rock solid oil tank that is bolted to the floor that has to be at least 2,000 pounds. Read, it’s not moving anywhere, any time soon.  Essentially like hitting a brick wall.  They bashed my running board, my door, my cab, the frame, all in 4 different places.  My mind can’t even process wtf happened, or how.

As I’m trying real hard not to freak out, they’re going don’t worry, we’ll pay for everything, and I’m screaming yes, you will, and the car rental that’s going to come with it. And if it hits my insurance you’re going to have a far bigger bill to pay. He’s going no no, corporate will pay for it. Tells me to go get two estimates and bring them back. Cop is standing there saying yeah, okay, as of right now it is a property damage (as the guy is taking a rag and trying to rub the scuff marks off of my now DENTED running board. Like, really?). But, should you fail to follow through on your promise to pay, it will become a motor vehicle incident.


So the second this topic of conversation came up with anybody after I left, I was told yeah, they’re going to pay for the lowest estimate. I said no, it’s my choice who I use for repairs. They said yes, it’s your choice, but if your people are $500 more, they’re only paying for the lowest bid and I will have to come out of pocket for the other 500. At this point my blood is boiling because I have a shop that I want to use. I went for more than two estimates, because as I’m saying to myself, why is this so cheap? I realize that those are for Bondo fixes, not repairs. I own this vehicle outright, I bought it new, I want it repaired, not filled. So, I went to the dealership I bought the car from, highest estimate of all at over 4,000 in damage.
So, I went back to them with 2 estimates, both within $400 of each other.  The guy says you’re going to need a rental too, correct? I said yes. Come to find that it’s not going through corporate’s insurance, corporate is going to CUT CHECKS. Apparently this has been happening so often with their company that if they DID use insurance, they wouldn’t be able to GET insurance.


But here’s the kicker. when I go to the one local body shop, the one that comes back with the cheapest estimate of all, guess what he tells me? He starts to laugh, and says yeah, we get quite a bit of business from them. I said what do you mean, their service vehicles? He says no, issues just like yours. So let’s do some math here… He says they get a ton of business from the place that hit my truck, 2 blocks away, and they TOLD me to go to this repair shop. He is the cheapest PATCH job, NOT REPAIR.  Well, far be it from me, but something stinks here, and it’s not my exhaust…


Anyway, back to the main topic at hand. So, as is typical of any corporate run business, this company emailed me a survey that day. I made every attempt to ignore it. But, when I didn’t answer it, I got another. And I didn’t answer that one either, and guess what? They just keep sending them and sending them and sending them.


Well, Mr. Krabs, do you want to know what I think? (anybody with kids that watch Sponge Bob, do you remember what Sponge Bob says? Let me refresh your memory…)


Now, if I were NOT the kind of person that I am, there’s a very good chance that I WOULD have filled out that survey, and it would have been a no-holds-barred cage match. AND, you can bet your last dollar that at that point, consider me Roman Reigns in female form(scary thought). But, I need my vehicle, and I want it fixed. So at the same time that a company wants honest feedback, they can kind of hold you hostage. The question becomes, if I had answered it and answered it honestly that day, would I have to worry about them doing the right thing by me? Because technically, if I had, and this guy from the other auto body shop was right and there are a ton of us saying the same thing, it could seriously hurt this particular franchisee’s business.


Now, just think about that for a minute.  We are now a hyper social world. That survey goes to corporate. If I didn’t like the way I was treated that day, I could have BURIED that location with what the auto body shop had told me. Did I fail to mention that they never let me see the guy who tanked my vehicle? That when the cop asked this kid for his driver’s license the guy started patting himself down saying I don’t think so?  My point being, that survey wouldn’t be my only out. I am connected on so many social media sites it’s not even funny. MULTIPLE accounts. If I wanted to start a hashtag movement on this company to see who else might chime in, it might not even be just that location, it could put a serious dent in any business. Twitter, Instagram, Facebook, Snapchat, Pinterest, OMG…


So, I’m waiting on doing that corporate survey. Waiting to see whether or not they keep their word as to repairing my vehicle. Would I go back there for service after hearing that I was one of quite a few events that have happened there? I really can’t answer that.  All I can say is that next time, you might want to shut that autoresponder off before you send a survey out to somebody who’s vehicle you just tanked.

…just sayin’…

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